Bits In Glass wins Creatio Delivery Excellence Partner of the Year

Bits In Glass received Creatio’s Delivery Excellence Partner of the Year award at No-Code Days 2026 in Orlando on June 12. The honor highlights the consulting firm’s work on Creatio AI CRM implementations, including a legacy CRM replacement and field service digitization for an energy technology client.

Why it matters: - The award signals Creatio recognized Bits In Glass for consistent delivery on AI CRM and workflow projects. - The win underscores growing demand for implementations that connect people, AI agents and business data without adding user or scale limits. - The recognition also points to the value of service delivery, not just software, in successful CRM transformation.

What happened: - Bits In Glass was named Creatio Delivery Excellence Partner of the Year at Creatio No-Code Days 2026. - David Hauser, CEO of Bits In Glass, accepted the award on June 12, 2026, in Orlando, Florida. - Bits In Glass is a global consulting firm focused on intelligent automation and is a Creatio Premier Partner.

The details: - The award cited Bits In Glass’s delivery of client solutions using the Creatio AI CRM and workflow platform. - Bits In Glass’s project portfolio includes work for a top-tier energy technology and services provider. - On that engagement, Bits In Glass replaced a legacy CRM system with Creatio and consolidated several business units. - Bits In Glass also digitized field service on the same platform with an offline-first mobile app. - The mobile app syncs technicians’ work directly to customer and asset records. - The setup gives the client a single source of truth across office and field operations. - Barney Holmes, senior vice president of the CRM practice at Bits In Glass, said the award reflects client trust and the team’s discipline. - Holmes said clients can move from connected systems to agentic AI once a solid data foundation is in place.

Between the lines: - Creatio’s award spotlights partners that can turn platform adoption into operational change, not just software deployment. - Bits In Glass is positioning itself around AI-enabled CRM modernization and hands-on delivery. - The emphasis on a data foundation suggests the next wave of CRM value will come from cleaner, unified records that AI agents can use.

What's next: - Bits In Glass is likely to keep leaning on its Creatio partnership as organizations look to unify data and expand AI use across business functions. - The company says its approach is designed to help clients adopt agentic AI without disrupting operations. - More information is available in the company's announcement.